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Quick answers to the most common questions about our products, orders, delivery, and support.
We provide a detailed Size Guide for each product category (Shoes, Slides, Half Covers, Belts, and Handbags). Please check the guide before ordering to ensure the perfect fit. If you’re in-between sizes, we recommend sizing up for comfort.
Yes! For selected products, we offer custom colors and in some cases tailored sizing. Please reach out via DM or email before placing your order.
All our products are crafted from premium materials such as genuine leather, suede, and high-quality fabrics, ensuring durability, comfort, and elegance.
Orders can be placed directly through our website or by sending us a DM on our social media handles.
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and access exclusive offers.
We currently accept bank transfers, debit/credit cards, and mobile payments. Payment details are provided at checkout.
In select locations, Cash on Delivery (COD) is available. Please confirm availability for your region at checkout or via DM.
Yes! We ship nationwide across Nigeria. Delivery timelines vary depending on your location.
Standard delivery usually takes 2–5 working days, while some custom or bulk orders may take longer.
At the moment, we focus on nationwide deliveries within Nigeria, but we’re working on expanding to international customers soon.
Delivery fees depend on your location and will be calculated at checkout.
Yes! We provide custom gift wrapping to make your order extra special – perfect for birthdays, weddings, or festive occasions.
Absolutely. You can add a personalized message during checkout, and we’ll include it with your package.
Yes, items can be returned or exchanged within 7 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
In the rare case of an error, we’ll gladly arrange a replacement or exchange at no extra cost.
Refunds are processed for eligible returns. Alternatively, you can choose a store credit or exchange for another item.
Yes – we guarantee authentic, premium-quality products crafted with the best materials.
While we don’t provide formal warranties, we assure you that all products undergo strict quality checks before shipping.
Some products are restocked, but others are limited edition. We recommend following us on social media to stay updated on restocks and new arrivals.
You can contact us via:
We’re available Monday – Saturday, 9AM – 7PM. Messages sent outside business hours will be attended to promptly.
👉 At The Hallel Shop, we’re committed to making your shopping experience seamless, reliable, and stylish. If your question wasn’t answered here, feel free to send us a DM – we’re always happy to help.